Service Quality in Transportation

An individual will choose to drive in a shorter period using a comfortable and convenient alternative for travelling daily. Quality of the transport system affects the comfort and convenience of the individual and therefore they must be smart to choose vehicles to ensure the comfort and safety for a long time. Several factors must be emphasized that the speed, price and fuel efficiency of a vehicle. Comfort and convenience also affect when in a time-consuming travel.The reasons why I choose this topic because as we know nowadays the quality of service in transportation is getting worst day by day especially in public transport . So, as a one of the users that use this transportation, I want to do a research and investigate about why the quality of service in transportation can be severe. As one of the developed countries, the transport system must be in good condition and quality of services offered also at the best level.

Some of the problems that I want to handle is the cost and relatively expensive fare. Passenger fares, especially for taxis and LRT are considered expensive, especially for low-income people and prevent them from using the transportation system more frequently. This resulted in the number of users of public transport especially the LRT is less and not comprehensive. Most of them only use public transport only when desperate or just for the office only. So, this major crisis should be resolved by the government if they want to see people in this country in droves to use the public transport.

Other than that, the crisis of public transport is also associated with inefficient management practices. People consider public transport system, especially public buses are useless in terms of timeliness of operations. Frequent bus delay and do not follow a set itinerary. This led to the society it is difficult to plan and anticipate the future course of the risks they face. The delay in arriving to work a major issue due to the inability of management to the problem. Problems of maintenance of public bus, LRT, and taxis are also said to be included in the category of maintenance that is not disappointing as a whole. Therefore, people are not only disappointed to see the failure to comply with public transport but itineraries at the same time the failure to maintain the quality of public transport services was also felt.